Rogers services restored for ‘the vast majority’ of customers, company says


Following a day of widespread outages on Friday, Rogers said services have been restored for “the vast majority” of its customers as of Saturday morning.


The company says its technical teams are working to ensure the remaining affected customers are back online as quickly as possible, but offered no explanation for the outage.


“As our services come back online and traffic volumes return to normal, some customers may experience a delay in regaining full service,” the company tweeted at around 7 a.m. EDT.


The company said on Friday evening services were “starting to recover.” In a statement late Friday night, Rogers CEO Tony Staffieri said the company had made “meaningful progress towards bringing our networks back online” and apologized for the service disruption.


The Rogers network outage affected several mobile and internet services, banks, debit purchases, passport offices and Canada’s ArriveCAN app.


Interac said on Saturday morning e-Transfer and debit services have been restored. The payment network also announced it would be adding another supplier to “strengthen our existing network redundancy” following the Rogers outage.


In Ontario, GO Transit and Metrolinx reported their e-ticketing and online payment systems were back online Saturday morning.


Rogers says it will be automatically crediting customers to make up for the lost service.


With files from CTVNews.ca’s Melissa Lopez-Martinez and Michael Lee


 

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